Customer Service

• We provide user manuals in English and offer video guidance when necessary.

• Our after-sales services are available through multiple channels, including email, phone, video, online remote technical support, spare parts supply, and on-site service when required.

• We guarantee a professional response to any after-sales issue within 24 hours, except during statutory holidays.

• Lifetime technical support is available free of charge for all Weihua Laser products purchased.

• We value customer feedback and use it as an opportunity to improve our products and services.

• We actively follow up on customer feedback and promptly address issues while enhancing our services.

Thank you for choosing our product, and we are committed to providing you with high-quality after-sales service.

• We provide two-year warranty for the whole machine, please consult relevant information for specific product warranty details.

• If there is any quality problem with the accessories within the warranty period, we will provide free repair service and bear the return postage.
  

• For some accessories that have problems during the warranty period, we will send you a brand new one for free and cover the shipping fee.
  

• If it has exceeded the warranty period, we will provide free lifelong technical support.
  

• We provide shipping options via sea, air, and international courier.

• Our accepted loading ports include Qingdao, Shanghai, Ningbo, Guangzhou, Shenzhen, Tianjian sea port, and Wuhan port.

• You have the option to use your preferred shipping forwarder, or we can provide shipping agents to assist you.

• If you have an agent in China, we can arrange delivery to their address within China.

• International express delivery is available, and freight collect is possible if you have a collect account number.